The customer has a right of withdrawal under which he can, within 15 calendar days from the day after the day of delivery of products, notify DIEZE BY TE that he renounces the purchase without cause , without penalty. When the 15 day period expires on a Saturday, Sunday or holiday, it is extended until the next business day.

However, the customer does not have this right of withdrawal for contracts for the supply of products made to the client's specifications or clearly personalized or which, because of their nature, can not be redirected or are likely to deteriorate. to expire quickly.

The customer will notify his intention to exercise his retraction order by sending an email to If the right of withdrawal is implemented within the time and conditions set out in this article, DIEZE BY TE will send a return authorization email for the products.

Product return costs will always be charged to the customer unless the delivered products do not correspond to those ordered.

Provided that the original packaging of the products has remained intact and provided that the products have not been used or damaged, DIEZE BY TE will refund the purchase price by bank transfer to the bank account the number of which must necessarily be indicated in the notification email sent by the customer. If the original packaging of the products is not intact or if the products have been used and / or damaged, DIEZE BY TE reserves the right not to refund the purchase price. In the event of damage to a product resulting from a packaging problem upon return, DIEZE BY TE reserves the right not to refund the purchase price in whole or in part.

DIEZE BY TE reimburses all payments received from the consumer, including, where applicable, delivery charges, without undue delay and in any case within 14 days of receiving the information from the consumer. consumer's decision to withdraw from the contract.